The Estate at Oak Hollow Privacy Policy  

Last Modified: December 17, 2025

This Privacy Policy outlines The Estate at Oak Hollow ('we,' 'our,' or 'the Company') practices with respect to information collected from users who access our website at www.theestateatoakhollow.com ('Site'), or otherwise share personal information with us (collectively: 'Users').

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter 'Personal Information') is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject.



When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

We collect two types of data and information from Users.

Non-Personal Information

We collect unidentified and non-identifiable information that may be available or gathered via your use of the Site ('Non-personal Information'). Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

We also collect individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information relating to your activity through the Site.
• Contact Information: Name, email address, phone number, and other contact information you provide through our forms.
• Booking Information: Details related to your rental inquiry, booking request, or reservation.

How We Use Your Information

We may use the information we collect for the following purposes:

• Communicating with you — sending notices regarding our services, providing technical information, and responding to customer service inquiries.
• Keeping you informed of our latest updates and services.
• Serving you relevant advertisements when you use our Site (see 'Advertisements' section below).
• Marketing our website and services (see 'Marketing' section below).
• Conducting statistical and analytical purposes intended to improve the Site.
• Facilitating your booking or rental stay.

How We Collect SMS Consent

By submitting your phone number through our website, booking platform, inquiry form, or other communication channel, you expressly consent to receive text messages from The Estate at Oak Hollow regarding your inquiry, booking, reservation, stay, property information, scheduling, follow-up communications, and related guest services.

We may send the following types of SMS messages:

• Booking confirmations and reservation reminders
• Inquiries and responses related to your stay
• Promotional offers and property announcements (only if you have separately opted in to marketing communications)
• Customer service and support communications

Message Frequency

Message frequency may vary based on your interactions with us and your booking status.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message we send. After opting out, you may receive a one-time confirmation message. You will not receive further SMS messages unless you re-enroll. For help, reply HELP or contact us at info@TheEstateatOakHollow.com.

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless carrier for details regarding your plan.

Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchasing any goods or services from The Estate at Oak Hollow.

Non-Sharing of Mobile Information

No mobile information, including your opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A 'cookie' is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are used for various purposes including allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that advertisements you see are relevant to you and your interests, and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

• Session cookies: Stored only temporarily during a browsing session to allow normal use of the system. Deleted from your device when the browser is closed.
• Persistent cookies: Read only by the Site, saved on your device for a fixed period, and not deleted when the browser is closed. Used where we need to know who you are for repeat visits, for example to store your preferences.
• Third-party cookies: Set by other online services running content on the page you are viewing, for example, third-party analytics companies who monitor and analyze our web access.

We also use Google Analytics to collect information about how users interact with the Site (e.g., pages visited, frequency of access). Google Analytics collects IP addresses but does not use them to personally identify you. We do not combine Google Analytics data with personally identifiable information. Google's use of this data is governed by the Google Analytics Terms of Use and Google Privacy Policy.

You may remove cookies by following the instructions of your device preferences. However, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We take great care in implementing and maintaining the security of the Site and your information. We use reasonable technical and organizational measures to protect your Personal Information from unauthorized access, loss, misuse, alteration, or destruction.

Although we take reasonable steps to safeguard your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we make no warranty, express or implied, that we will prevent unauthorized access to your Personal Information.



In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable law.

Depending on your jurisdiction, you may have the following rights with respect to your Personal Information:

• Receive confirmation as to whether or not Personal Information concerning you is being processed, and access your stored Personal Information, together with supplementary information.
• Receive a copy of Personal Information you directly volunteer to us in a structured, commonly used, and machine-readable format.
• Request rectification of your Personal Information that is in our control.
• Request erasure of your Personal Information.
• Object to the processing of your Personal Information by us.
• Request to restrict processing of your Personal Information by us.
• Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. To exercise any of the above rights, contact our Data Protection Officer (DPO) using the information below.

We do not rent, sell, or share Users' information with third parties. We will only disclose Personal Information if we have good-faith reason to believe disclosure is necessary to: comply with applicable law or legal process; enforce our policies; investigate illegal activities or fraud; establish or exercise legal rights; prevent harm to rights, property, or safety; or collaborate with law enforcement.

The Site is not directed at or designed for children under the age of 18. We do not knowingly collect Personal Information from minors under 18 years of age. Use of our services is intended for adults (18+) only. If a parent or guardian becomes aware that their child has provided us with Personal Information without consent, they should contact us at info@TheEstateatOakHollow.com.

We will retain your Personal Information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose for which it was collected, bearing in mind the need to destroy outdated, unused information at the earliest reasonable time.

We may use your Personal Information, such as your name, email address, and telephone number, to provide you with promotional materials about our services that we believe may interest you. You may opt out of marketing communications at any time by using the unsubscribe link in marketing emails or by replying STOP to marketing text messages.



Please note that even if you unsubscribe from marketing communications, we may still send you important non-marketing communications such as customer service announcements or administrative notices.

Some data recipients may be located outside the European Economic Area (EEA). In such cases, we will transfer your data only to countries approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

We reserve the right to periodically amend or revise this Privacy Policy. Material changes will be effective immediately upon display of the revised Privacy Policy. The last revision will be reflected in the 'Last Modified' section at the top of this document. Your continued use of the Site following notification of such amendments constitutes your acknowledgment and consent to such amendments.

If you have any questions about this Privacy Policy or your Personal Information, please contact our Data Protection Officer (DPO):

The Estate at Oak Hollow

Manager: Mickie Arnett

Phone: 951-252-3001

Email: info@TheEstateatOakHollow.com

Website: www.theestateatoakhollow.com